FAQs

Ordering:

Shipping:

Payments:

Others:

 
 

How do I order? Tell me step by step.

Choose your preferred item and click add button >   Checkout > Guest or Register > Fill up all the information and proceed to checkout.

How do I pay?

Online Payment (Credit cards, debit cards) & paypal.  If you place order online, payment must be using your credit card. We accept all major credit cards and also debit cards which has Visa or Master Card etc Logo on it. We also accept PAYPAL payments online.
 
Offline payment (Western union, cashier's check, money transfer, Xoom, Moneygram etc): We also accept offline payments. Please email for offline payment to > info@philcake.com

How do I know if my order was successful?

If your order is successful, you will see a page which will tell you "Your order has processed successfully" and you will also receive an email. if you don't see any page which is telling Order Successful meaning your order did not successful and you will need to re order.

How long it takes time to process my order?

We delivery same day some items. Please check item details as we specified the lead time of ordering.
It is always recommended to place an order in advance.

I have no credit card, can I still order?

Sure, you can. You may pay us by debit card, paypal or bank transfer, western union transfer. Please email to info@philcake.com

How will I know if recipient received my items or not?

You will receive a confirmation email from us.

Can I order over the phone?

Yes we accept order over the phone. Please call > Phone (USA): +1 (213) 984 1222 or Phil: +632-743-9417 | 632-313 6000 | 632-313 8000

I can't order & getting error message, what should I do?

Please check first what is the exact error message you are receiving. Here are some solutions:

a. Are you receiving a message telling :There are no items in your shopping cart. Click Here to continue.?

Possible Solution:

1. Open internet explorer browser window.
2. Click Tools menu then click Internet options
3. Then click Privacy tab and make sure your security level set have to LOW or Accept All Cookies.

b. Is it telling State/Province left blank?

Possible solution:

In the SHIPPING INFORMATION > The state/province asking in this form for Philippines address, drop down the menu and select OUTSIDE US OR CANADA.

c. Is it telling Invalid phone number?

Possible solution:

Make sure your phone number is at least 8 characters. Telephone number should contain area code and phone number. Never put any space or write any special character like hyphen (-) or parentheses () or any characters aside from numbers in the field of Telephone number.

d. Is it telling invalid card number or deny or not honored etc message?

Possible solution:

Please make sure you have enough balance of your account to make the purchase or your bank allow to buy items internet. If needed please call your card company 24 hours hotline and consult:

Customer Service: (24 hours)

1-877-294-0273        toll-free in U.S. & Canada
1-614-921-2450        international callers
0871-871-8283          local from UK & Northern Ireland
 

How do I order more than 1 item to a single address?

Click add button of your preferred item and click CONTINUE SHOPPING and choose your other item and click add button again, if you wish to order more, please click CONTINUE SHOPPING again and shop. Finally click checkout and go ahead with your order.

If I order today, can you also deliver today?

We delivery same day some items. Please check item details as we specified the lead time of ordering.
It is always recommended to place an order in advance.

I want to order today but I want it to deliver a specific date, how?

Its possible. You can specify delivery date during checkout.

Can I include my greetings with gifts?

Yes, last step of your order, you will be prompted for greetings message for gift card. Write you short greetings message there.

Do I need to register to your site before purchase any item?

Yes, this way it will be easier for you to purchase again in future and you can monitor all your purchases.

I can't find the item I'm looking for? Can you help me?

Sure! Try to search here > > Product Search or send us email info@philcake.com and write your desired item information, we will gladly prepare it for you.

I want to keep confidential name as sender? How?

You can do that. During place your order you will be prompted for comments/special instruction box. Simply write your instruction there so we can be guided accordingly.

I'm receiving "Invalid Phone Number" error message and can't place an order. What I shall I do?

Make sure your phone number is at least 8 characters. Telephone number should contain area code and phone number. Never put any space or write any special character like hyphen (-) or parentheses () or any characters aside from numbers in the field of Telephone number.

I want to customize my order? How do I do it?

Please email us- info@philcake.com details of your preferred customize order so we can prepare it for you.

Explain "Shipping Information", is it the address of recipient?

Yes. Shipping information is the information of your recipient in the Philippines and Billing information is your own information in your country.

I'm located abroad, can I order to your site?

Definitely. Our most of the customers are from abroad. you can use our site from anywhere in the world.

I'm currently in Philippines, can I order to your site?

Sure. You can use our service even if you are in the Philippines.

I'm having hard time to order/pay. Where can I call? Is it Toll Free number?

Yes, sure. You can call 24 hours toll free number of our 2co customer service:

Customer Service:
1-877-294-0273        toll-free in U.S. & Canada
1-614-921-2450        international callers
0871-871-8283          local from UK & Northern Ireland

> > Phone (USA): +1 (213) 984 1222

Where do you deliver?

We deliver almost all the places within Philippines. Please see each item description about delivery coverage area.

How much is shipping charge?

Shipping fee $9.99

If I order more than 1 item, how much my shipping charge will be?

Shipping charge is flat. Meaning if you purchase 1 item or several items, the shipping fee is same. Its only once.

What time do you deliver usually?

You may specify range of delivery time such as 7-10 AM. We deliver during day time.

How do you ship?

We have our own delivery team, aside from that nearest bake shop outlet delivers directly to your receiver door step.

Do you ship rural areas?

Yes, we do. However soem rural areas may not covered for delivery. You may email us > info@philcake.com    with complete delivery address.

Do you deliver Saturdays & Sundays?

Yes, we deliver 7 days a week.

Can you provide me proof of delivery of my delivery?

Sure! Proof of delivery (POD) is available upon request. Please allow at least 2 weeks in order to prepare POD from your destination courier.

What are my payment options?

We accept all major credit cards. Visa, Master card, American Express card, Discover, JCB, Diners club, Carte Blanche etc. We also accept PAYPAL.

We also accept following offline payments :
Please see details here offline payment:

a. Express money transfer
b. Western union money transfer
c. Bank transfer (Telegraphic Transfer/Wire Transfer or any)
d. Cashier's check (Thru FedEx, DHL)
e. Xoom
f. MoneyGram
g. Or any available bank/money transfer.

  I want to pay thru Paypal, how can I do that?

You can order using paypal online. Choose your item and click add button and choose payment option PAYPAL.


Can I send money through Western Union?

Sure, please email us your order details > info@philcake.com

Can I send money by bank transfer?

Sure, please email us your order details > info@philcake.com

Is it safe to use my credit card to your site?

Our payment processor is one of the largest credit card processor company in
the world. Its 2CheckOut.com who is member of VISA, Master card, AMEX and other gateways. Its also member of BBB and ETA.

We use highest security system 128 bit SSL. Neither us nor 2CheckOut record your card information. When you enter your card # and information, its directly goes to the banking gateway for verification thus we have no information of your card.

Moreover we are accepting credit cards almost 7 years and never get a single complaint from clients. Its secure, its reliable, its fast and honest. Take note we also accept offline payments like bank transfer, western union etc.

What credit cards do you accept?

We accept all major credit cards. Visa, Master card, American Express card, Discover, JCB, Diners club.

What will appear in my credit card statement?

2CO*philcake com will appear on your card statement.

Who do I contact for help?

Customer service associate. Call +632-743-9417 | 632-313 6000 | 632-313 8000. Or you can send email to info@philcake.com

What are the policies for returns, refunds & cancellation of orders?

See here details: Refund & Return policy
 

How do I advertise at philcake.com?

Call Phone (USA): +1 (213) 984 1222, +632-743-9417 | 632-313 6000 | 632-313 8000. Or you can send email to info@philcake.com

I want a special item which is not listed at your site, can you prepare it for me?

Surely we can prepare for you without any additional charge. Please send email to info@philcake.com

I want to sell some of my invented items, how do I become a merchant of philcake.com?

Merchants are always welcome. Please email us your product details and request for meeting. Call Phone (USA): +1 (213) 984 1222, +632-743-9417 | 632-313 6000 | 632-313 8000. Or you can send email to info@philcake.com

Do you offer catering service? Do you arrange special program or occasion?

Yes. We cater any kind of program. Please send us email with details of your requirements or ideas. send email to info@philcake.com

 

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